Hywel Williams MP and Siân Gwenllian AM are currently receiving many constituency enquiries about coronavirus related to employment rights, benefits, business support, travel, food, retail, cancellations, education and lots more.

We've collated some useful links of reliable information that might help constituents who are in need of advice and support. We will keep this list updated as often as possible. 

It’s really important to follow guidance from official and reputable sources. These pages should be used as primary sources of information, rather than news websites or social media.

The Welsh Government has a webpage for all of its coronavirus information.

The UK Government has published a guide for individuals and business in Wales. It has also published an explanation of the powers in the coronavirus emergency legislation, which will apply in Wales.

Our Office

 Sian Gwenllian AM:

 Hywel Williams MP:

 01286 672076

Gwynedd Council

View the latest information on Novel Coronavirus (COVID-19) from Gwynedd.

List of resources and support networks across Gwynedd:

Your Health

NHS Wales, Coronavirus COVID-19 Symptom Checker 

Welsh Government, Check if you need coronavirus medical help 

Public Health Wales, Guidance for people with confirmed or possible coronavirus (COVID-19) infection

UK Government, Stay at home: guidance for households with possible coronavirus (COVID-19) infection

Mind, Coronavirus and your wellbeing (mental health)

Healthcare professionals

UK Government, Investigation and initial clinical management of possible cases

UK Government, Guidance for health professionals

Public Health England, Guidance for Primary Care

Social Distancing

Welsh Government, How to reduce the risk of catching or spreading coronavirus

UK Government, Guidance on social distancing for everyone in Wales and protecting older people and vulnerable adults

General Information on UK Government Support

Support public services

Support people affected by COVID-19

Support businesses experiencing increases in costs or financial disruptions


UK Government, Guidance for employees


ACAS, Coronavirus: advice for employers and employees

Welsh Government, Guidance to employers and businesses on COVID-19

FSB, Advice and guidance for small businesses and the self-employed

Business Wales (Welsh Government) A package of support worth more than £200m for small businesses to help them during the coronavirus outbreak

Development Bank of Wales, 3-month capital and monitoring fee repayment holiday for all customers

Welsh Government, Rural Payments Wales (RPW): coronavirus (COVID-19)

Business Wales (Welsh Government)Government support to businesses

  1. Support for businesses who are paying sick pay to employees - UK Government
  2. Support for businesses that pay business rates - UK Government
  3. Support for businesses that pay little or no business rates - UK Government
  4. Support for businesses through the Coronavirus Business Interruption Loan Scheme - UK Government
  5. Support for larger firms through the COVID-19 Corporate Financing Facility - UK Government
  6. Support for businesses paying tax - UK Government
  7. Insurance - UK Government

HMRC tax helpline

HMRC has set up a helpline for businesses and self-employed people who are concerned about paying their tax due to COVID-19.

Call 0800 0159 559 for help and advice.

Support from utilities providers

Government agrees measures with energy industry to support vulnerable people through COVID-19:  click here for further information

UK Government, Mobile networks remove data charges for online NHS coronavirus advice (18 March)

Welsh Water

Wales and West Utilities, Covid-19 Update (14 March)

British Gas, Coronavirus updates

Virgin Media, Covid-19 updates

EON Energy

Scottish Power

EDF Energy, Coronavirus FAQs

Npower, Coronavirus updates

BT, Our response to coronavirus

Lloyds Banking Group


Royal Mail, Coronavirus update (20 March)

Food and retail

UK Government, Government to grant permission for pubs and restaurants to operate as takeaways as part of coronavirus response (17 March)– the Welsh Government confirmed that this is the case in Wales too

Welsh Government, Relaxation of planning enforcement related to supermarket deliveries (13 March)

British Retail Consortium, Food retailers reassure customers and ask them to buy responsibly (15 March)

Aldi, Aldi’s response to COVID-19

Asda, Steps we have taken in response to the Coronavirus outbreak and Don’t shop this Friday before 9am(18 and 19 March)

Morrisons, An important update on Coronavirus

Sainsbury’s, Working to feed the nation (18 March)

Tesco, COVID-19: A message to our customers (18 March)


UK Government, Managing the impact of COVID-19 on Pubs Code interactions with tied pub tenants 


Welsh GovernmentGuidance for social or community care and residential settings 

UK Government, Guidance on home care provision

Carers UK, Guidance for carers

Welsh Government, What to do if someone in your household has symptoms of coronavirus

Education and child care

18.3.2020 - Schools close early for Easter - Welsh Government

Guidance to educational settings - Welsh Government

Travel guidance for education settings and students - Welsh Government

Children’s Commissioner for Wales, Coronavirus – information hub for families and children

Welsh Government, Educational settings guidance

Welsh Government, School travel guidance

Public Health Wales, Guidance for schools


Traveline Cymru / Coach travel

Transport for Wales, Rail

UK Government, Overseas Travel advice

UK Government, COVID-19: Guidance for staff in the transport sector

UK Government, Temporary relaxation of the enforcement of the drivers’ hours rules: delivery of essential items to consumers

UK Government, Driving tests and theory tests

UK Government, COVID-19: Shipping and ports guidance

Civil Aviation Authority, Guidance on consumer law for airlines in the context of COVID-19

Transport for Wales, Travelling with us – Your safety and wellbeing during the Coronavirus (COVID-19) outbreak.


  • Emergency legislation to suspend new evictions from social or private rented accommodation while this national emergency is taking place
  • No new possession proceedings through applications to the court to start during the crisis
  • Landlords will also be protected as 3 month mortgage payment holiday is extended to Buy to Let mortgages

Click here for more information



Personal finance

Universal Credit, Coronavirus and claiming benefits 

UK Government, Statutory Sick Pay

Citizens Advice, Problems getting to or topping up your prepayment meter

Step Change, Debt Charity, Debt and Coronavirus

Step Change, Debt Charity, Coronavirus and your finances

Step Change, Debt Charity, Coronavirus, claiming benefits and SSP

Step Change, Debt Charity, What help is available from creditors

Financial Help & Rights 

  • Mortgages
  • Credit Cards
  • Overdraft

Money Saving Expert


UK Government, Courts and tribunals planning and preparation

UK Government, Visit someone in prison


NCVO, Your organisation and coronavirus

WCVA, Emergency fast track loans for voluntary organisations (13 March)



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